FAQ

Membership

What is Bulu Box?
Bulu Box is a monthly subscription sample box containing 4 to 5 premium vitamin and supplement nutrition samples delivered to your door. Our goal is to introduce people to the benefits of vitamins and supplements by giving them the opportunity to discover and try new products before they buy them in full size (or at full price!). 

How much does a Bulu Box subscription cost?
Bulu Box memberships are $10 a month. Monthly plans can be canceled any time. If you sign up for a year subscription you get 1 month free!

When will I receive my first Bulu Box? And when can I expect each box after that?
We ship all Bulu Box orders around the 15th of the month. If you placed your order before the 5th of the month you'll receive that month's box. Any orders placed after the 5th of the month will receive the following month's box. Your box should arrive 5 to 7 days after the ship date. 

I put my email address on the waiting list. When will I be accepted?
We are accepting people in batches to ensure that orders can be fulfilled in a timely manner. Keep an eye on your inbox, we send out invites often and in the order people signed up. 

Can I switch my subscription from Bulu Box to Bulu Box Weight Loss?
Yes! You can switch your box type at any time with no additional fee. Just login to your account and click on "My Subscriptions". 

What is your cancellation policy?
We think you’ll miss your monthly Bulu Box, but you can still cancel your monthly membership at anytime. Your monthly membership fee is auto-renewed every month on the day that you signed up. 

How do I cancel my monthly membership?
You can log into your account using our customer login and cancel at anytime. You can also cancel by emailing Hello@BuluBox.com. If you have any other questions just drop an email to us at Hello@BuluBox.com

Can I pause my subscription?
Moving? Taking a long vacation? You can pause a monthly Bulu Box subscription by logging into your account. Your account will remain paused until you choose to reactivate it.

Can I cancel a 3 month, 6 month, or a 1 year gift?
Our gift subscriptions and 1 year subscription are non-refundable and cannot be canceled. However, you can transfer the gift to someone you think would enjoy it! To do so, just send an email to Hello@BuluBox.com.

How does a 3 month, 6 month, or a 1 year gift work?
We always encourage Bulugans to share the health, which is why we created gift options with a set time period (3 months, 6 months or 1 year). When purchasing a gift subscription, you'll be billed only once for the total amount of your gift when you sign up. You'll receive a Bulu Box once a month for the duration of your gift subscription along with a monthly invoice for $0.00. Once your subscription has expired, you will no longer receive Bulu Boxes or be billed.

Shipping

Where does Bulu Box ship to?
For now, we only ship to the United States. Boxes are mailed via United States Postal Service. Sorry Canada :( 

How much does shipping cost?
Every Bulu Box or Bulu Box Weight Loss is shipped FREE! Woohoo!

For Full Size product purchases, Bulu Box offers standard shipping FREE of charge on all full-size product orders $50.00 and over (excluding taxes). Shipping on orders less than $50.00 have a $2.99 delivery fee per item for delivery in the U.S. Shipping on orders less than $50.00 have a $6.99 delivery fee per item for delivery in Canada. Rewards points do not cover shipping fees on full size product orders. 

How are full-size products shipped?
Full-size products are shipped via standard delivery. Please note that items in the same order may ship separately. 

When will I receive my first Bulu Box? And when can I expect each box after that?
We ship all Bulu Box orders around the 15th of the month. If you placed your order before the 5th of the month you'll receive that month's box. Any orders placed after the 5th of the month will receive the following month's box. Your box should arrive 5 to 7 days after the ship date. 

Will I be able to track my shipment?
Currently we do not have a tracking process in place but we're working on implementing one soon! 

How do I update my mailing address?
You can change your mailing address on our Account Information page. 

How do I update my credit card payment information?
You can change your mailing address on our Account Information page. 

Samples

Are the samples in my Bulu Box safe to take?
Yes. We only work with brands and manufacturers that create products that are safe to use. However, the Food and Drug Administration do not evaluate the label claims for many samples or products. The samples are not intended to diagnose, treat, cure or prevent any disease. Consult your doctor before taking any supplements. 

I loved my product sample! Where can I purchase it in full-size?
You can find your sample products on our web site! Shop now. 

Can I choose which samples I get in my Bulu Box?
Not at this time. The goal of Bulu Box is to help you discover a healthier YOU by giving you the opportunity to try vitamins and supplements you haven’t heard of or normally wouldn’t try. That said, our goal is to offer customized boxes in the future. 

I’m an NCAA athlete. How do I know the supplements meet NCAA regulations?
Check the NCAA banned substances list before taking any supplements. The NCAA has strict rules and regulations when it comes to supplements and it is your responsibility to check with your athletics staff prior to using any supplements.

What allergen information do I need to know about Bulu Box?
Bulu Box may include samples that contain nuts. Please refer to individual sample product pages and/or packaging for allergy information. If you would like to know about the products in your box prior to receiving it, just email Hello@BuluBox.com and we'll provide information on each sample. If you are unable to use a particular sample, we'll do our best to replace it with something you can!

Billing

How much will I be billed every month?
Bulu Box memberships are $10 per month and shipping is FREE. There are no contracts and you can cancel at anytime. Yearly memberships and gifts are a one-time payment for a set number of months. 

Are there any hidden fees?
No way. We’re not shady like that.  

When will I be billed for my Bulu Box subscription?
When you subscribe to a monthly Bulu Box membership, you will be billed for your first box immediately. You will be billed on the 10th of each month after your first shipment as long as your membership is active. 

Full Size Product Returns

What is the Bulu Box return policy?
We want you to be happy with your Bulu Box experience. If you want to return your full-size product and it is in good condition and unopened, you can return it for a full refund within 90 days of the purchase. Just contact us at Hello@BuluBox.com and we will provide you with instructions to return. Allow 7 to 14 business days for the return to be processed once it is received at Bulu Box. Do not send your product to the manufacturer. Original shipping fees are non-refundable.

What is the Bulu Box exchange policy?
If you want to exchange your full-size product and it is in good condition and unopened, and it is within 90 days of the purchase. You can exchange it for other products on BuluBox.com. Just contact us at Hello@BuluBox.com and we will provide you with instructions on how to exchange. Do not send your product to the manufacturer. Original shipping fees are non-refundable.

Can I return or exchange products if I’ve opened them up?
If you ever want to return or exchange an item you’ve opened or used, we will be unable to provide a refund. However, we will almost always be able to offer credit or a replacement if it’s received within 90 days of the purchase date. If the product has been used or opened the responsibility of shipping shall remain with the customer. Just contact us at Hello@BuluBox.com and we will provide you with a instructions to return. Do not send your product to the manufacturer. Original shipping fees are non-refundable.

Bulu Box Reward Points Program

How do Bulu Box reward points work?
Every 10 Reward Points is worth $1 towards a full-size product order. You can check your points any time by logging in to your account. 

How do I earn reward points?
There are many ways to earn Bulu Box reward points. Each month you'll have the chance to earn a minimum of 50 points. Here are some typical ways to earn points:

• Earn 20 points for completing your Account Profile.
• Earn 10 points for for your first paid Bulu Box.
• Earn 1 point for every two dollars spent on full-size products. 
• Earn 50 points for each friend you invite that signs up
• Earn 10 points for each sample survey you complete. There's at least 4 every month!
• Look for other ways to earn points such as sharing or tweeting on social media.

Do I earn 10 points for each month I'm subscribed to Bulu Box?
When you sign up for a month-to-month subscription you will earn 10 points for your first box. You will not automatically receive 10 points for each subsequent month. Instead, you can earn 40+ points each month by completing our short sample surveys.  

When will I receive my Bulu Box reward points?
Your reward points will be updated automatically after you complete an action (such as referring a friend that signs up or completing a survey). 

How do I redeem my reward points?
You can apply your reward points to any full-size product purchase. Just use the slider on the Shopping Cart page to select how many points you would like to use. Reward points must be applied in increments of 100. Every 100 reward points is worth ten dollars. 

You cannot redeem points for more than the total amount of your purchase. Points are not redeemable for cash. Your points will expire 90 days after the date you earned them so spend them while you can! 

Can I use my Bulu Box reward points for a monthly, yearly or gift subscription?
Your reward points can only be applied to full-size products. 

How many reward points do I earn for completing a sample survey?
For each short sample survey you complete, you'll earn 10 reward points. Please note that to be eligible to receive reward points for sample surveys you must be a current Bulu Box subscriber and you must fill out the sample survey within 30 days of receipt of your samples.

Do Reward Points expire? 
Your Reward Points will expire 90 days after the date you earned them. Bulu Box has the sole authority to dissolve the program at any time, in which case any accumulated reward points, product rewards and discounts will no longer be active and entitlements to the program's existing members will cease to be available on and from that particular date. Bulu Box is not liable to inform the Rewards program members of dissolution or closing the program in the event should such a situation arise. 

Promotions

I forgot to use my promo code!
Don’t worry - if you forgot to place your promo code, email us or call us 1-855-BULUBOX (1-855-285-8269). We’ll do our best to update it! 

What if my promo code doesn’t work?
Oh no! Be sure to double check it. If the issue persists, email us right away or give us a call at 1-855-BULUBOX (1-855-285-8269)

Got more questions?

Drop us an email at Hello@BuluBox.com or you can call toll free 1-855-BULUBOX (1-855-285-8269). We'll do our best to get back ASAP.